Healthcare Receptionist – Apply Now
Job description
Active Health is rapidly growing, so we are looking for new Front Desk Superstars to join our front desk team. In the role of Healthcare Receptionist, you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in admin/office work and have a strong focus on customer service. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.
Please ONLY apply if you have experience in admin and have worked in a customer service environment. You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organised” should be a top priority in your life and must be able to multi-task and prioritise projects, while simultaneously meeting deadlines and prioritising your day. You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.
If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to join our fun and friendly team.
About Us – Active Health
We are a medium sized Multidisciplinary Healthcare clinic that has been established for more than 14 years. Our Services include Musculoskeletal Physiotherapy, Podiatry, Mat, Reformer and Barre Pilates, Sports Therapy, Massage Therapy and Personal Training. We currently employ 12 people at our 2 clinics in Holywood and Bangor and are looking for an enthusiastic team member to join us.
We now have a huge client database in the 10,000’s and we’re looking to add value to our service by bringing in another person to occupy the most important role on our front desk.
As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.
You must be:
- someone who puts people skills first
- motivated to form long-lasting relationships with clients and fit in with our upbeat friendly team
- someone who embodiess our Core Values
- able to work in a fast-paced environment
- demonstrate extraordinary attention to detail
- caring and enthusiastic, with a strong desire to pursue growth and learning opportunities
The Person:
We are seeking professional, enthusiastic, and reliable individuals to work as an integral part of our multidisciplinary team. As the first point of contact for many clients, you will be welcoming, efficient and understanding, available to listen and confident in your knowledge of Active Health’s services to signpost the patient appropriately.
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
Ultimately, your job as Healthcare Receptionist is to help us grow the revenue of the clinic by booking in new patients and excelling at retaining those patients as lifelong customers. You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.
The Role:
Applicants should demonstrate competence in the following areas:
- Ability to work in a high pressure environment
- Excellent IT skills: Microsoft Office will be used daily and capacity to learn and adapt to new software is crucial to this role
- Ability to use initiative and lateral thinking
- Mature and positive attitude to work
- Ability to prioritise workload efficiently
- Excellent written and verbal communication and interpersonal skills: the role includes professional yet welcoming communication in person, on the phone and via email/ webchat
- Strong customer service skills: It is essential each of our customers enjoys a wonderful, personalised service from first contact
- Ability to multitask: managing admin workload whilst in a busy reception area is crucial to this role
- Being able to follow processes, procedures and respect confidentiality at all times
- Capable of managing queries and any issues around appointment times, availability and pricing: a confident and reassuring manner is key to ensure clients understand the value in the service they are receiving here
What we will do for you:
Provide you with ongoing training and support in the field of customer service and front desk administration
Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very friendly customers!
Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
Competitive salary with chance to earn even more as we grow as a result of your impact
Work Remotely
No
Salary:
from £20,475 Pro Rata Per Annum
Benefits:
Company events
Company pension
Cycle to work scheme
Employee discount
Flexible schedule
On-site parking
Wellness programmes
Schedule:
Monday to Friday