Healthcare Receptionist – Apply Now
Active Health is rapidly growing, so we are looking for new Front Desk Superstars to join our front desk team. In the role of Healthcare Receptionist, you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in admin/office work and have a strong focus on customer service. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.
Please ONLY apply if you have experience in admin and have worked in a customer service environment. You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter. Being “organised” should be a top priority in your life and must be able to multi-task and prioritise projects, while simultaneously meeting deadlines and prioritising your day. You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored.
If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to join our fun and friendly team.
About Us – Active Health
We are a medium sized Multidisciplinary Healthcare clinic that has been established for more than 14 years. Our Services include Musculoskeletal Physiotherapy, Podiatry, Mat, Reformer and Barre Pilates, Sports Therapy, Massage Therapy and Personal Training. We currently employ 12 people at our 2 clinics in Holywood and Bangor and are looking for an enthusiastic team member to join us.
www.activehealthsolutions.co.uk is the website of our clinic for your inspection.
We now have a huge client database in the 10,000’s and we’re looking to add value to our service by bringing in another person to occupy the most important role on our front desk.
As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
Ultimately, your job as Healthcare Receptionist is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business. You’ll do that by creating the type of customer service experience that patients will be happy to pay for – and just as happy to tell others about.
Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are asking
Successfully handle price objections
Hold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our service
Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to
Ensure that people who call requesting appointments are placed on schedule and understand the true time and cost commitment involved in physiotherapy
Ensure people show up excited for their first appointment after scheduling
Communicate with patients before, during and after appointments to ensure satisfaction is being achieved
Ensure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)
Organise and plan all schedules – maximising efficiency and revenue for the clinic
Foster deep relationships with patients ensuring NPS score hits agreed levels
Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business
Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes
Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer
Recall names and faces of patients and in doing so making all our patients feel welcomed and remembered
Provide a warm and welcoming greeting to patients when they arrive in the clinic
Organisation and planning: plans and organises, schedules and budgets in an efficient, productive manner. Focuses on key priorities.
Follow through on commitments: lives up to verbal and written agreements regardless of personal cost
Demonstrate an ability to quickly and proficiently understand and absorb new information
Attention to detail: does not let important details slip through the cracks
Persistence: demonstrate tenacity and willingness to go the distance to get something done
Proactivity: acts without being told what to do. Brings new ideas to the company
What we will do for you:
Provide you with ongoing training and support in the field of customer service and front desk administration
Give you an amazing environment to work in that includes working with a team of wonderful and very supportive staff – as well as very friendly customers!
Opportunity to develop and grow in a team that is value driven and strongly encourages personality based service
Competitive salary with chance to earn even more as we grow as a result of your impact
from £20,475 Pro Rata Per Annum
Cycle to work scheme
Monday to Friday